MaidBossPro Blog — Team App

The Cleaning Team's Day in Route Order: Working the Home List Top to Bottom

A good cleaning day has a shape. The big deep clean goes first while everyone is fresh. The two small recurring homes in the same neighborhood go back to back. The customer who works from home after noon gets the late slot. When the team's list follows that shape, the day runs. When it does not, the team criss-crosses town and the last home gets a rushed clean.

From Login to the List

Right after a cleaner signs in, as described in Logging In to the Cleaning Team App: Company Login Plus a Personal PIN, the app opens on today's homes for their team.

The list is in route order, top to bottom. The first card is the first home. When that home is done, the next card is the next home. There is no sorting, no searching, and no scrolling through other teams' work. A cleaner on Team 2 sees Team 2's day.

Where the Order Comes From

The order on the phone is the order the office set on the Scheduled List, the dispatch board that shows jobs by day and lets the office filter by team. Each team is set up like a vehicle in MaidBossPro, so “Team 1” and “Team 2” each have their own day.

The office has a few ways to set the order:

• Auto-route Closest First. Starts with the home nearest the office and works outward.
• Auto-route Furthest First. Starts at the far end and works back toward the office, handy when the team wants to end near home.
• By hand. Set the route order yourself when timing matters more than distance.

Most offices auto-route first and then move one or two homes by hand: the customer who must be done by 11, the move-out where the realtor is coming at 2, the deep clean you want in the morning. Saved views let you come back to the same filters each day, and route sheets can be printed for anyone who wants paper backup in the car.

Working the List

For the team, the rhythm is simple:

1. Look at the top card. Read the cleaning type, beds, baths, pets, extras and entry notes.
2. Tap navigation and drive.
3. Tap Start when you are inside and working.
4. Clean, take the photos, tap Complete.
5. The next card is now on top. Repeat.

A team lead can glance at the list in the car and know how the day is going: three homes done, two to go, one of them a deep clean. That is enough to decide whether to grab lunch now or after the next home.

When the Day Changes

Cleaning schedules change during the day. A customer texts the office that they are home sick and would rather you skip today. A new move-out comes in that has to happen this afternoon. A team runs long on a first-time deep clean.

When the office moves a home on the dispatch board to another team or another day, the phone list follows. The team does not need a phone call to know a home is gone; it is simply not on their list anymore. If something new is added, it shows up in the position the office put it. A short text to the team lead is still a good courtesy for a big change, but nobody has to read an address over the phone.

If the team gets to a home and the job cannot happen, they tap Skip with a note, covered in Start, Skip, Complete: The Three Buttons That Run a Cleaning Team's Day. The office sees the reason and reschedules.

Routes That Work for Cleaning

Cleaning routes are different from lawn or delivery routes. Each stop takes hours, not minutes, so a team might only see four or five homes in a day. That makes the order of the big jobs matter more than shaving a mile off the drive. A few habits help:

• Deep cleans early. They run long more often than recurring visits. Put them first so a long one pushes lunch, not the last customer.
• Cluster recurring homes. Weekly and every-two-weeks customers in the same area can share a day, which makes the drive between them short.
• Respect time windows. If a customer needs the team gone by a certain time, move that home by hand after auto-routing.
• Keep teams in their areas. A team that knows a neighborhood's homes gets faster at them over time.

The Customer Sees the Same Order

Route order is not only for the team. The customer app shows the customer where they are in line: “You're stop 12 of 20 — the crew is 5 stops away,” on a live map. Automatic texts go out as the team moves down the list. When the office's order, the team's list and the customer's map all match, nobody has to call anyone to ask when the team will arrive.

For the rest of the team's day, from navigation to payment, visit the MaidBossPro maid service app page.