MaidBossPro Blog — Quotes & Pricing

Quoting Multi-Location Cleaning Accounts Billed on One Monthly Statement

Some of the best customers a cleaning company can win are not single homes. A property manager with twelve rentals that need move-out cleans between tenants. A short-term rental owner with four units and a turnover every few days. A dental group with three offices across town. One relationship, many addresses, and steady work. Quoting and billing these accounts takes a slightly different approach.

One Customer, Many Addresses

Single-office bids are covered in Bidding Small Office Cleaning Jobs. Multi-location accounts take the same care on each address, plus a plan for how the whole account is priced and billed.

In MaidBossPro, one client can have many addresses. The property manager or the dental group is one client, and each rental or office is an address under it. Each address keeps its own cleaning details: cleaning type, bedrooms, bathrooms, square feet, pets, extras and entry notes. The lockbox code for the unit on Oak Street never gets mixed up with the one on Elm.

Who These Accounts Are

Multi-location accounts usually fall into a few groups:

• Property managers and landlords. Move-in / move-out cleans between tenants, sometimes recurring cleans in common areas.
• Short-term rental owners. Turnover cleans with linens changed after each stay.
• Small office groups. Dental, medical, insurance or real estate offices with several locations.
• Builders. Post-construction cleans at each new home they finish.

Each has different needs, but they all want the same things from a cleaning company: reliable work at every address, clear prices, and billing that does not bury them in invoices.

Price by Address, Agree the Account

Price each address on its own merits. A 1 bed / 1 bath rental and a 4 bed / 3 bath rental are different jobs, even for the same owner. Build a price for each type of unit or office, then put the account's terms in writing:

• The price for each unit size or location, for example a 2 bed / 1 bath move-out at $295, or a turnover clean with linens at $120.
• What is included in each clean, and what is extra.
• How the customer requests a clean, and how much notice you need.
• What happens with heavy-condition units, such as a move-out after a difficult tenant.
• How and when they are billed.

Those prices are examples. Some companies offer account customers a lower price per unit in exchange for steady volume. If you do, write each unit price as its own number rather than a discount, and make sure the lower price still covers the work. Pricing move-outs is covered in Quoting Move-In and Move-Out Cleanings Without Getting Burned.

One Monthly Statement

The biggest headache for an account customer is invoices. A property manager whose cleaner sends a separate invoice for every move-out has to match and pay each one. In MaidBossPro, a client set to Monthly gets one statement each month covering every location, with each line labeled with the address. The property manager sees all of the month's cleans on one page, can check each against their records, and pays once.

Say on the quote that the account will be billed monthly, when statements go out, and when payment is due. Past-due follow-up helps keep larger balances from drifting.

Requests and Scheduling

Account customers often request cleans as they need them: “Unit 4 is moving out on the 30th.” Customers can request service from the customer app, and two-way texting from the office handles quick requests and questions. Because each address remembers its own last job, a new job at Unit 4 fills in from the last clean there, entry code included.

Recurring account work, such as a weekly office clean, gets a fixed slot on Recurring Cleanings, with every visit placed straight onto the schedule. One-time cleans like move-outs wait on the Waiting List until the office books them onto a team's day.

Account customers often have several people involved. A property manager may have an assistant who requests cleans and an owner who pays. Record who does what on the client, so requests are confirmed with the right person and statements go to the right inbox. One wrong email address can mean a month of unpaid statements nobody saw.

Protect the Relationship

A multi-location account can be a large part of your work, which makes it worth protecting. Before-and-after photos from the team's phone are especially useful for property managers, who often need to show an owner or a new tenant the condition of a unit. Consistent teams, clear notes on every address, and one tidy statement each month go a long way. For how account quotes fit with the rest of your estimating, visit the house cleaning estimate software page.